Shipping policy
Where we ship from
LF Audio ships from our facility in Fullerton, California. Apparel and printed merchandise are produced by our print partner and may arrive separately from the rest of your order.
Order processing
In-stock orders are dispatched within 1 to 2 business days of payment clearing. Orders placed on weekends or US holidays are processed the next business day. You will receive an email with tracking as soon as your order ships.
Pre-orders and backorders
If the "Pre-Order" label was displayed on the buy button at checkout, your item is not yet ready to ship. Pre-orders are filled first in, first out; see our Pre-Order Policy for current lead times and cancellation terms.
Domestic (US) rates
Flat rates by package weight, selected at checkout:
| Service | Under 0.35 lb | 0.35 to 1 lb | Over 1 lb |
|---|---|---|---|
| Standard | $5 | $12 | $30 |
| Economy | Not offered | $8 | $20 |
| Express | $15 | $15 | $50 |
Transit times are carrier estimates and are not guaranteed.
International shipping
We ship worldwide via DHL Express, FedEx, UPS and USPS; live rates are shown at checkout. Duties and import taxes are calculated and collected at checkout as a separate line item, so your order ships delivered duty paid and you should owe nothing further on delivery. If a carrier bills you for duties you already paid at checkout, send us the invoice and we will resolve it.
Local pickup
Pickup at our Fullerton facility is available at checkout. We will email you when your order is ready to collect.
Insurance, loss and damage
All shipments are insured. If your order arrives damaged, or tracking shows delivery and the package is not there, contact support@lf-audio.com within 14 days of the delivery date with your order number and photos of any damage. We file the carrier claim and make it right; do not discard packaging until a damage claim is resolved.
Address accuracy
Enter your shipping address carefully; we cannot change the destination once a label has been created. Packages returned as undeliverable, refused, or unclaimed are refunded less the original shipping cost; reshipment is charged at the current rate.
Split shipments
Orders containing both in-stock and pre-order items ship in parts as items become available, at no additional shipping cost, unless you ask us to hold and ship complete.
